APS says it’ll credit customers who used a more expensive plan based on a faulty online tool.
Bret Jaspers

Senior Field Correspondent - West Valley
Bret Jaspers was previously the managing editor for news at WSKG in upstate New York. Before that, he was a producer at WYPR in Baltimore and at Wisconsin Public Radio.
His stories have aired on NPR’s Morning Edition, All Things Considered, Weekend Edition, and Here & Now, and also the BBC and Marketplace. Way back when, he started as an intern and fill-in producer at WNYC’s On the Media, and then helped out on The Brian Lehrer Show and Soundcheck.
When he's not covering the news, he's probably running, reading, or eating. Jaspers is also a member of Actors' Equity Association, the union for professional stage actors.